REFUND POLICY

Additional Charges & Refunds

By making an order or transaction through the Site/Apps, you accept and agree to the terms and conditions of applicable Merchants, including policies regarding cancellation and/or absence, or your specific request which may be given to the Merchants. XenoPay is not responsible for any violations of these terms and conditions which are agreed on between the Merchants and the user, or which are based on the user's specific requests, so please read the Merchants terms and conditions carefully.

Regarding refunds, XenoPay may able to withhold or take part of the amount paid to reimburse the costs that have been incurred in connection with the cancellation.

Cancellations

Each price listed on the Site/Apps is only available with certain conditions and these prices may change depending on the availability of exchanges currency, orders and/or other factors. Available prices can include additional taxes and other charges, but in certain circumstances it may not include taxes and service charges; The user agrees that they are responsible for verifying the total cost to be paid and other terms and details when the confirmation email is sent. The user must verify the booking on the booking sheet; the user can cancel the booking at any time before the final confirmation is done. Prices shown are detailed so that users can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees charged for the shipping fees will be charged to the user. If there is a discrepancy in the amount paid, XenoPay will provide an email notification of the amount to be paid by the user. In the event that a user cancels the booking before paying in full any existing shortcomings, XenoPay has sole discretion whether to refund the amount paid or refund an amount reduced by the costs incurred by XenoPay as a result of non-payment of the cost of these shortcomings by users in accordance with procedures prescribed by XenoPay. If the user has any doubt about the service, the user can contact Merchant customer service (during customer service operational hours). For any other cancellations, XenoPay will work with you to refund amounts already paid by you, reduced by the costs incurred by XenoPay, e.g. inter-bank transfer fees. Refunds may not be immediate depending on your initial mode of payment. You can contact XenoPay customer service for further details on the estimated duration for receiving your refund and we will assist you as best as we can.